Q&A
Answer product questions
Publish answers so hesitant shoppers can buy with confidence.
Q&A is the merchant inbox for questions shoppers ask on a product page. Each question has a status that controls which tab it sits in and whether it is live on the store.
What it does
You answer, publish, unpublish, feature, move to another product, mark private, or mark spam. Shoppers only see published Q&A on the product page.
Where shoppers see it
On the product page, in the reviews / Q&A block (with the Product Review widget).
Where merchants work
Reviews → Q&A (`/admin/reviews/qa`). Tabs: All, Pending, Answered (has an answer but not shown on the store), Published (live), Private (internal only), Spam.
How it works
- Pending — labeled awaiting answer. Use Answer then Publish (the app saves the answer and sets published).
- Bulk publish — select several questions; the bar sends mark published for the selection.
- Unpublish / Answered — you have answered, but it is hidden from the store.
- Private — internal only; not on the store.
- Spam — removed from normal queues; Restore from Spam sends it back to Pending.
- Move question — attach the thread to a different product.
- Feature — highlight a useful Q&A.
- Search the question list. Sort: Newest, Oldest, or Unanswered first. More filters: date range and featured. Import / Export sit on the same toolbar.
Related
Did this answer it?
Your vote helps us write the next guide.
