Review emails
Reminder emails
Follow up once with shoppers who did not submit a review.
A reminder is a second email to customers who received a request and did not submit. It is a separate send and uses quota.
What it does
It lifts response rate with one follow-up. Two or more reminders usually feel like nagging.
Where it lives
Reviews → Collect Reviews (`/admin/reviews/collect`) — Reminders journey step. Set reminder frequency with automated requests. Timezone is on the same hub.
How it works
Turn reminder on, set delay after the first email (often 3–5 days), keep one button in the body. If you also send the original ask from Klaviyo, turn Syncnity reminders off for those customers or they get two threads.
Related
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