Bulk, import & export
Import reviews with CSV
Bring existing reviews into Syncnity with the template file.
Import brings existing reviews (from another app or a spreadsheet) into Manage Reviews. It does not use review-request quota. Imported reviews are created as pending with source import, then you publish them like any other review.
What it does
It fills product widgets before new request emails have had time to collect fresh reviews.
Where it lives
Reviews → Manage Reviews → Import. Two steps: choose file (and provider if you are coming from another app), then map fields.
CSV columns the importer expects
CSV or .txt, max 10MB. Headers:
- `rating`, `title`, `body`
- `review_date`, `reviewer_name`, `reviewer_email`
- `verified_purchase`
- `product_id` (product review) or omit for a site review
- Optional: `picture_urls` (comma-separated), `product_handle`, `product_url`, `reply`, `reply_date`
The customer is found or created by reviewer email on this store. The product must already exist in Syncnity for a product review. Bad rows are listed in errors; valid rows still import.
Q&A import
Reviews → Q&A → Import uses: `Product id`, `Question content`, `Answer content`, `Moderated`, `Question date`, `Asker Name`, `Asker Email`.
Related
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